Our return policy allows customers to return products for any reason within 7 days of purchase. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when it was received. The customer must provide proof of purchase, and the return must be authorized by us. Furthermore, it is not applicable to printouts.
Once we receive the returned item, we will inspect it and notify the customer of the status of their refund. If the return is approved, we will initiate a refund to the customer's original method of payment. The refund will include the cost of the item, but not the cost of shipping. Furthermore, it is not applicable to printouts.
Damaged or Faulty Products
In the event that a product is damaged or faulty, customers must contact us within 24 hours of receiving the product. The customer must provide proof of purchase and a photograph of the damaged or faulty product. We will then assess the situation and determine whether a refund or replacement is appropriate.
Certain items, such as personalized or custom-made products, are non-refundable. If the customer has approved the design and has given us the go-ahead to produce the item, it cannot be refunded or returned.
Customers can cancel their order within 24 hours of placing the order. To cancel an order, the customer must contact us by email or phone. If the order has already been shipped, it cannot be canceled, and the customer will need to follow our returns policy.
We strive to process and ship all orders as quickly as possible. However, shipping times may vary depending on the destination and the shipping carrier. We are not responsible for any delays or issues that may arise during shipping. Customers can track their orders using the tracking number provided.
Our refund and return policy complies with the UAE Consumer Protection Law. Under the law, customers are entitled to a refund or replacement for any product that is damaged, defective, or not as described. The law also requires that the terms of the refund and return policy be clearly stated on our website, which we have done here.
We reserve the right to amend our refund and return policy at any time. Any changes will be posted on our website, and customers are advised to review the policy periodically. By using our website and purchasing our products, customers agree to the terms of our refund and return policy.